Privacy policy
Last updated: March 21, 2026
Hellenic Energy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a carefully designed shopping experience (the “Services”). Hellenic Energy is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or complete another transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described herein.
Personal Information We Collect or Process
By “personal information” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably identify or be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details, including your name, address, billing address, shipping address, phone number and email address.
Financial information, including credit card numbers, debit card numbers, financial account numbers, payment card details, financial account details, transaction details, payment method, payment confirmation and other payment information.
Account information, including username, password, security questions, preferences and settings.
Transaction information, including the products you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
Communications with us, including information you include when communicating with us, for example when submitting a customer support request.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to provide specific technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, personalizing and improving the Services. We use your personal information to provide the Services to you, including fulfilling our contract with you, processing your payments, fulfilling your orders, maintaining your preferences and the products you are interested in, sending account-related notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better personalize and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you online advertisements for products or services on the Services or on other websites, including based on the products you have purchased or added to your cart and other activities within the Services.
Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible unfair, illegal, unsafe or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else.
Communicating with you. We use your personal information to provide customer support, communicate with you, provide effective services and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil disclosures, potential or actual litigation or other disputes, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include the following:
Through Shopify, suppliers and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and promotions based on your online activity across different merchants and websites.
When you request or otherwise consent to the disclosure of certain information to third parties, such as for product shipping or through your use of social media widgets or login integrations.
With our partners or otherwise within our corporate group.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.
Working with Shopify
The Services are provided by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you.
In addition, in order to protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, together with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interaction with our store, together with other merchants and Shopify.
In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may include links to websites or other online platforms operated by third parties. If you follow links to websites that are not owned or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on those websites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be available to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties.
The inclusion of such links by us does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, unless otherwise disclosed through the Services.
Children’s Information
The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under the age of 16, as those terms are defined under applicable law.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.
The period of time for which we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may be entitled to some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.
Right of access / disclosure. You may have the right to request access to personal information we hold about you.
Right of deletion. You may have the right to request that we delete personal information we hold about you.
Right of correction. You may have the right to request that we correct inaccurate personal information we hold about you.
Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails related to your account or orders you have placed.
If you live in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights described above:
Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated through the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights related to data processed by Shopify, you can visit: https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized representative to submit requests on your behalf in order to exercise your rights.
Before accepting such a request from a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to submit your complaint to your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities online.
International Transfers
Please note that we may transfer, store and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at info@hellenic-energy.gr or at the following address:
Hellenic Energy
Eptalofos, Eptalofos
330 57, Greece
For the purposes of applicable data protection law, we are the controller of your personal information.