Refund policy

Return Policy

We have a 14-day return policy, which means that you may request a return within 14 days after receiving your product.

To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@hellenicenergy.shop. Please note that returned products must be sent to the following address:

Eptalofos, Fokida, 330 57, Greece

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding your return at info@hellenicenergy.shop.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and correct it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, including food, flowers or plants, custom products, including special orders or personalized items, and personal care items, such as beauty products.

We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure that you receive what you want is to return the product you have, and once the return is accepted, make a separate purchase for the new product.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your returned product and will let you know whether the refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@hellenicenergy.shop.